PAN Card Customer Care Number
Official toll-free numbers and email addresses for PAN card queries — Protean (formerly NSDL), UTIITSL, and the Income Tax Department's Aaykar Sampark Kendra, all in one place.
Official PAN Card Customer Care Numbers & Email IDs
If your PAN card application is stuck, your card hasn't arrived, or you've spotted an error, the fastest way to get help is to contact the agency that actually processed your application. Below are the current official contact details for both PAN-issuing agencies and the Income Tax Department.
| Authority | Phone Number | Timings | |
|---|---|---|---|
| Protean eGov Technologies (formerly NSDL) | 020-2721 8080 | tininfo@proteantech.in | Mon–Sun, 7 AM–11 PM |
| UTIITSL | 033-4080 2999 | utiitsl.gsd@utiitsl.com | Daily, 9 AM–8 PM |
| Income Tax Dept. (Aaykar Sampark Kendra) | 1800-180-1961 | ask@incometaxindia.gov.in | Mon–Sat, 8 AM–8 PM |
Note: These numbers, emails, and support hours are set by the respective organisations and can change without notice. Always cross-check on the official Protean, UTIITSL, or Income Tax Department website before relying on the details above.
Which Number Should You Call?
The right number depends on where you submitted your PAN application, since Protean and UTIITSL run separate processing systems and can generally only look up applications filed through their own portal.
- Applied via Protean (formerly NSDL)? Call 020-2721 8080 for status updates, correction requests, or reprint queries.
- Applied via UTIITSL? Call 033-4080 2999 — their team can only assist with UTIITSL-filed applications.
- Have a general PAN or TAN question not tied to one portal? Contact Aaykar Sampark Kendra at 1800-180-1961.
How to File a PAN Card Complaint
If a phone call or email doesn't resolve your issue, filing a formal complaint creates a written record and a reference number you can track. Here's the typical process:
-
Identify the right authority
Check your acknowledgment slip to confirm whether you applied via Protean or UTIITSL — your complaint needs to go to the portal that processed your application.
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Contact customer care first
Call or email the relevant helpline above and note the reference number given — many issues are resolved at this stage without further escalation.
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Submit a written grievance
If unresolved, use the "Grievance" or "Complaint" section on the Protean or UTIITSL portal to submit a written complaint with your acknowledgment number and issue details.
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Escalate via CPGRAMS
Still unresolved? Escalate to the Centralized Public Grievance Redress and Monitoring System at pgportal.gov.in, the government's central grievance platform for the Income Tax Department.
Other Ways to Get PAN Support
Phone lines can get busy, especially close to deadlines. Each portal also offers self-service options: track your application status online using your acknowledgment number, or raise a grievance through the portal's dedicated escalation page for a written response. If your application was rejected because your photo didn't meet the pixel size, DPI, or KB requirements, you don't need to call anyone for that — fix it yourself in under a minute with our free PAN Card Photo Resize tool.
Frequently Asked Questions
What is the PAN card customer care number?
For applications via Protean (formerly NSDL), call 020-2721 8080. For UTIITSL applications, call 033-4080 2999. For general PAN queries not tied to a specific portal, call Aaykar Sampark Kendra at 1800-180-1961.
What is the email ID for PAN card complaints?
Protean-related queries can be emailed to tininfo@proteantech.in, UTIITSL queries to utiitsl.gsd@utiitsl.com, and general Income Tax Department queries to ask@incometaxindia.gov.in.
Is the PAN card customer care number toll-free?
The Aaykar Sampark Kendra number (1800-180-1961) is toll-free. The Protean and UTIITSL helpline numbers are standard call rates, not toll-free.
How do I check my PAN card application status by phone?
Call the helpline for the portal you applied through and keep your 15-digit acknowledgment number ready, since the executive will need it to look up your application.
Which number do I call if I don't know whether I applied via Protean or UTIITSL?
Check your application acknowledgment slip or confirmation email, since it names the portal. If you can't find it, Aaykar Sampark Kendra at 1800-180-1961 can help point you in the right direction.
My PAN application was rejected because of my photo — who do I contact?
You don't need to call anyone for this. Use our free PAN Card Photo Resize tool to fix the pixel size, DPI, and file size instantly, then reapply.
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